Questions

and answers

Sport Physio offers expert physiotherapy advice and information on sports injuries, diagnosis and treatment. We're here to answer any questions you may have about physiotherapy.

Q. What are our practice hours?

  • Monday to Friday: 7:00am to 5:00pm
  • Weekends & Public Holidays: Emergencies Only

Q. Is there parking available?

  • Yes, there is secure parking at SPH as well as at our rooms in Queenswood.

Q. Do I need a doctor’s referral?

  • No referral is necessary for private clients
  • If you are a member of a medical aid scheme it is advisable that you enquire with them if they require a doctor’s referral prior to physiotherapy as each scheme and plan has different requirements.

Q.What if I need to cancel an appointment?

  • Appointments not cancelled 24 hours in advance will be charged for
  • The client remains personally responsible to ensure that he/she is attentive of all appointment dates and times. Appointments not kept due to date and time errors, will be charged for. If uncertain about appointments, please phone the practice to confirm
  • This practice reserves the right to determine whether an appointment cancelled on the same day, due to unforeseen circumstances, should be charged for. Reasons for same day cancellations will only be considered if defined valid by this practice
  • Appointments not cancelled will automatically be charged for

Q.What are the fees charged to my medical aid? (2019)

Fees vary depending on the nature of your injury and the modalities used during your treatment. Please see a guideline for claiming below:

  • 1st Visit - 60min: R 750 - R 830
  • 1st Visit - 30min: R 580 - R 680
  • 60min follow-up: R 750 - R 830
  • 45min follow-up: R 550 - R 650
  • 30min follow-up: R 480 - R 560

All these prices exclude any material used or supplied

Q.What are the fees for Private Patients (2019)?

Payable at the rooms on date of consultation

  • 1st Visit - 60min: R 750
  • 60min follow-up: R 750
  • 30min follow-up: R 400

All these prices exclude any material used or supplied


Q.Will my medical aid pay for my treatment?

  • Because each plan and medical aid is different it is advisable that you contact them to see what your plan will cover.

Q.What are my payment options?

  • Claims are usually submitted electronically, on your behalf to your medical aid scheme if you have funds available
  • In the event of non-payment by your medical aid, an account will be emailed to you by our accounts department
  • Any discrepancies regarding non-payment by your medical aid must be resolved between you and your medical aid
  • Private clients and those with insufficient medical aid funds can pay by cash or credit card on date of consultation at the practice

Q.What do I wear?

  • If we are treating your lower back or any lower limb condition, it is preferred that you wear or bring along gym shorts
  • For neck, shoulder and thoracic spine problems, women should wear a bra
  • If you have orthotics, please wear them in your shoes when you come in or bring them along

Q.How long are appointments?

  • You can expect your first appointment to last 60 minutes. (This includes an assessment and treatment)
  • Follow up appointments are usually 30 minutes

(All clients are required to come in about 10 minutes before their first appointment to complete some paperwork.)


Q.Do I need to bring anything else?

  • Please ensure that you have your medical aid card and a valid form of identification (Identity document, passport or driver’s license)
  • Bring along your most recent radiological investigations (x-rays or scans) if you have any, as well a referral letter if you have been given one by your doctor

Q.How many treatments will I need?

  • Due to a number of factors it is difficult to estimate how many treatments you will require until you have been thoroughly assessed
  • The number of treatments are usually dependent on the nature and severity of your condition and will also be influenced by how you participate and co-operate with your rehabilitation programme